Refund and Returns Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Non-Returnable Items:

  • Used or opened nail products
  • Gift cards
  • Digital downloads or e-vouchers
  • Personal care items due to hygiene regulations

Return Requirements:

To process your return, we’ll need a receipt or proof of purchase. Please do not send your items directly to the manufacturer.

Partial Refunds May Apply:

  • Products that show signs of use or damage
  • Items missing parts not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email confirming receipt. We will also notify you if your refund is approved or denied.

If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1.Check your bank account again.

2.Contact your credit card company, as it may take some time for the refund to officially post.

3.Get in touch with your bank since processing times can vary.

If you’ve completed these steps and still haven’t received your refund, please contact us at email address.

Sale Items

Only full-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at email address and ship the item to the following address [Physical Address]

Make sure the item is securely packaged to avoid further damage during shipping. If you have any questions or need help with the exchange process, feel free to reach out!

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive and inspect the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the original purchaser, and they will be notified about the return.

For any questions or further assistance, feel free to contact us at email address.

Shipping returns

To return your product, please mail it to: Physical Address

You are responsible for covering the shipping costs for your return, and these costs are non-refundable. If your refund is approved, the return shipping cost will be deducted from the refund amount.

Shipping Times and Recommendations

The time it takes for an exchanged item to reach you may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

If you have any questions about the return process, feel free to contact us at email address.

Need help?

Contact us at email for questions related to refunds and returns.